TERMS & CONDITIONS
Success Appointments Ltd Privacy and Data Protection.
This data protection policy sets out how Success Appointments Ltd uses and protects any information that you give Success Appointments Ltd when you use our website or register personal information with us. Data Protection Act 1998 requires Success Appointments Ltd as data controller to process data in accordance with the principles of data protection. These require that data shall be: –
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant and not excessive
- Not kept longer than necessary
- Processed in accordance with the data subjects rights
- Kept securely
- Not transferred to countries outside the European Economic Area without adequate protection.
Success Appointments Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Success Appointments Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July 2019 WHAT WE COLLECT We may collect the following information:
- name and job title
- contact information including email address, telephone number, postcode
- personal information such as salary and career history.
- other information relevant to your job search
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically email about new jobs, updates or other information which we think you may find interesting using the email address which you have provided.
SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. From a security point of view, only Management should be permitted to add, amend or delete data from the database. However all staff are responsible for notifying those listed where information is known to be old, inaccurate or out of date. In addition all employees should ensure that adequate security measures are in place. For example:
- Computer screens should not be left open by individuals who have access to personal data
- Passwords should not be disclosed
- Email should be used with care
- Personnel files and other personal data are stored electronically in a secure environment in which any unauthorised attempts to access them will be blocked.
- Personnel files should always be locked away when not in use, and never left unattended
- Any breaches of security should be treated as a disciplinary issue.
- Care should be taken when sending personal data in internal or external mail
- Destroying or disposing of personal data counts as processing. Therefore care should be taken in the disposal of any personal data to ensure that it is appropriate. For example, it would have been more appropriate to shred sensitive data than merely to dispose of it in the dustbin.
- If you have previously agreed to us using your personal information for job seeking purposes, you may change your mind at any time by writing to Stephen Selby, Director or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Stephen Selby, Director, Success Appointments Ltd, Acre House, 11/15 William Road, London NW1 3ER If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. SUCCESS APPOINTMENTS LTD COMPLAINTS POLICY AND PROCEDURE COMPLAINTS POLICY Success Appointments Ltd is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards. COMPLAINTS PROCEDURE If you have a complaint, please contact Stephen Selby, Director. You can write to him at: email@example.com or Success Appointments Ltd, Acre House, 11/15 William Road, London NW1 3ER
- We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 2 days of us receiving your complaint.
- We will record your complaint in our central register within a day of having received it.
- We will then start to investigate your complaint. This will normally involve the following steps;
- We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request;
- We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.
- Stephen Selby will write to you to ask whether you would like to meet her or speak on the telephone to discuss and hopefully resolve your complaint. She will do this within 2 days of the end of our investigation.
- Within 2 days of the meeting or discussion, Emma will write to you to confirm what took place and any solutions she has agreed with you.
If you do not want a meeting or discussion or it is not possible, Stephen will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation. 6 At this stage, if you are still not satisfied you can write to another Director of the company who will review Stephen’s decision within 10 days.
- If you are still not satisfied, you can contact REC, the industry trade association, of which we are a member by writing to the Professional Standards Team, REC, 15 Welbeck Street, London W1G 9XT.
The time scales above, are maximum response times.